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Frequently Asked Questions

General questions

How can I find my product?
How fast will my order be delivered? / Do you have the products in stock?
What will happen if I click on "check out"?
When is my order completed?

Exchange and return

The ordered product doesn't fit or I don`t like it. What can be done?
When I cancel my order will I be reimbursed in full?

Answers

General questions

How can I find my product?
You have three different ways to find your product.

1. In the category menu (on the left) you can see all the products ordered by category . First choose a category from the menu and then the according subcategory.

2. The "Search" option (at the top on the right) will allow you to search a product by entering a keyword. Enter your keyword into the appropriate field and click the icon. In the center of the page you will then see all the products that contain your keyword.

3. In our Sitemap you will find all the product categories in alphabetical order.

After you are done with step 1, 2 or 3 you can click on the small image of the product or on the product name and you will get a detailed description.
How fast will my order be delivered? / Do you have the products in stock?
Almost all the products that you see on our webpage are in stock and can be shipped out immediately. You can find information on shipping methods and transit times here.
What will happen if I click on "Check out" ?
After you click on "check out" you will connect to the SSL-server which means that all your information between you and our online-shop will be transmitted encrypted. If you are being asked if these secure pages should be shown please click "yes". After this please fill out all the fields marked with * and proceed step by step through the check out.
When is my order completed?
Your order is completed after you see your transaction number on the screen. You will immediately get a confirmation e-mail.

Exchange and return

The ordered product doesn't fit or I don`t like it. What can be done?
If the ordered product doesn't fit or you don`t like it, you have the right to reject the product within 14 days. Just send us an email. You can either exchange the product or get your money back.
When I cancel my order will I be reimbursed in full?
Yes, if you only checked and tried the product as you would have normally in a store and then notice you don`t realy like it or it doesn`t fit. You should not use the product or treat it in any way that impacts its value. Ideally the product should be in its original package with the tag still attached, be clean, not damaged and not used.
 

Kundenservice

Bei Fragen zu unseren Produkten oder Ihrer Bestellung sind wir gern für Sie da. Sie erreichen uns Mo-Fr 9.00-17.00 Uhr telefonisch unter

09099-92000
und natürlich über unser Kontaktformular.

 

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